Frequently Asked Questions
Is my car safe to drive after a collision?
With very minor cosmetic damage a vehicle may be safe to drive; however, it is always better to be safe by not driving the vehicle until a professional has assessed the damage. Many times there is hidden damage that could make your vehicle unsafe.
How quickly can my car be repaired?
The time that a repair takes depends on many factors. The severity of the damage, parts availability, and the claims process with some insurance carriers will affect the timeline of the repairs. We regularly repair vehicles in 1 day provided the required parts are in stock. For bigger collision repairs our average is less than 6 days.
Do I have the right to choose where my car is repaired?
You do have the right to take your vehicle to the collision center of your choice. If your insurance company requires that they inspect the vehicle - then you can request that they perform their inspection on our lot. The David Maus Collision Center works closely with all major insurance carriers, maintaining close communication with them regarding all work and repairs that are needed for your vehicle. Our partnership with the insurance carriers ensures a smoother, faster repair.
Why do damage estimates vary?
Many insurance companies write their own initial estimate based solely on what they can see without disassembling the damaged areas to inspect for hidden damage. Our estimates include the disassembly of the affected areas on the vehicle and we write a supplement invoice for any additional repairs. Differences in repair estimates are common. A lower estimate may not include all necessary repairs. Our Customer Service Representative will be happy to explain any such differences.
Will my insurance company be able to inspect my vehicle at your facility?
Absolutely! Many carriers even allow us to write the preliminary and final estimates as well as the complete repair plan.
What is the warranty on the repairs performed at your facility?
We guarantee the collision repairs performed by the David Maus Collision Center as long as you own the repaired vehicle.
Who determines specifically how a vehicle is repaired?
The repair plan for your vehicle is ultimately determined by your insurance company. When we “discover” or perform our disassembly we identify the damaged components and relay that information to the carrier. We also order all of the parts that we will need to complete the repairs. Once we have our repair plan and know exactly when the necessary parts will arrive - we will set an approximate completion date. You will also know the progress of your repairs through My Repair Tracker.
